Refund policy

Last updated 30 September 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to every item we sell, including sale items.

Faulty, damaged or incorrect items

  • Contact us at sales@edu-fun.com.au with your order number and photos.
  • If the item arrived damaged, missing parts or wasn't what you ordered, please tell us within 7 days of delivery so we can claim with our courier.
  • We'll arrange a repair, replacement or refund and cover the return delivery cost. For a major failure you choose the remedy.

Change of mind

  • You can return items within 30 days of delivery if they're unused, in their original condition and original packaging.
  • A 20% restocking fee applies, and you pay the cost of returning the goods to us.
  • Please contact us for a return authorisation before sending anything back. Returns without one can't be accepted.
  • These items can't be returned for change of mind: custom or made-to-order products, personalised items, gift cards, and sale items. Your rights for faulty goods still apply to all of them.

Exchanges

The quickest way to swap an item, for example for a different size, is to return the original under the change-of-mind terms above and place a new order. If you're unsure which size you need, call us before you order; we're happy to help.

Refunds

Once we've received and checked your return, we'll email you the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

How to start a return

  1. Email sales@edu-fun.com.au or call (03) 5918 2576 with your order number and the reason.
  2. We'll send a return authorisation and the return address.
  3. Pack the items securely in the original packaging and send them to 11A Corporate Terrace, Pakenham VIC 3810.