Refund policy

Return and Refund Policy

At Edu Fun Australia, we are committed to providing high-quality products and excellent service. If, for any reason, you are not satisfied with your purchase, please review the following return and refund policy for guidance.


Goods Return

  • A 20% restocking fee will apply to returns for change of mind or incorrect orders.
  • Customers are responsible for the cost of returning goods to our warehouse.
  • All items must be returned in a new and resealable condition with original packaging to be eligible for a refund or credit. Final acceptance of returns is at Edu Fun Australia’s discretion.
Please ensure that any outstanding payments for other items on the same invoice are settled within the agreed payment terms.


Return Timeline

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To initiate a return, please contact us at info@edu-fun.com.au. You will need to provide proof of purchase (receipt or invoice) and ensure that items are in their original condition, unused, and in the original packaging.

Returns should be sent to the following address:
Edu Fun Australia
11A Corporate Terrace
Pakenham, Melbourne VIC 3810, Australia

Items returned without prior authorisation will not be accepted. Once your return request is approved, we will provide instructions on the next steps.

For assistance or queries regarding returns, please email us at info@edu-fun.com.au.
 


Damages and Issues

We take great care to ensure your items arrive in excellent condition. If you receive a defective, damaged, or incorrect item, please notify us immediately upon receipt. Our team will work to resolve the issue promptly.
 


Non-Returnable Items

Certain items are not eligible for return, including:
  • Custom-made products (e.g., special orders or personalised items)
  • Sale items or gift cards
If you have any concerns about whether your item qualifies for a return, please get in touch with us.


Exchanges

To exchange an item, please return the original item and place a new order for the replacement. This ensures the fastest processing time for your request.
 


Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have not received your refund after 15 business days, please contact us at info@edu-fun.com.au.
 


Changes to This Policy

Edu Fun Australia reserves the right to amend this policy at any time. Any significant changes will be communicated with at least 30 days’ notice.

By continuing to use our services after changes are effective, you agree to be bound by the updated terms. If you do not agree with the revised terms, we recommend discontinuing use of the service.
 


Contact Us

If you have any questions about our Return and Refund Policy, please contact us:
  • Email: info@edu-fun.com.au
  • Phone: 03 5918 2576
  • Office Hours: Monday to Thursday, 9:00 am – 1:00 pm